Here’s a shock to those who know me well: I recently moved. Again. In case my sarcasm doesn’t translate, no one is really shocked I moved again. For the past year, I’ve been living the cushy life, slipping my parents a mere $250 every month to cover rent, utilities, food, and laundry. They were gracious enough to let me move home to save some money (Thanks Mom and Dad! The rest of my shit will be out of your house soon!).
Having moved 7 times in the past 5 years (home to college, college to home, home to an apartment, apartment to new apartment, new apartment to a friend’s house, friend’s house to home, home to another apartment), you could say I’m a seasoned pro. By seasoned pro, I mean I have yet to learn the lesson that packing in advance is the best plan- rather than packing as I go and taking my sweet ass time, which pretty much drives my friends and family up a goddamn wall (Sorry Mom!).
Anyway, it wouldn’t be a Walking Mishap kind of move if there weren’t, well, mishaps. And guess what? I’m putting those responsible on blast.
The Great Mattress Debacle
When I moved out of the friend’s house and into my parents’, we tossed my old queen sized mattress. I went back to sleeping in the bed I used in high school – a twin. When it came time to move back out again, it became time to once again buy a big girl bed. My mom and I hopped in the car during the week I took off to get all of my move details squared away, and headed to Sleepy’s. Now, prior to mattress shopping, I had heard mixed reviews about this particular retail chain. Since a friend of mine had recently gotten a great mattress for a steal, I figured I’d be safe. WRONG.
DO NOT WASTE YOUR TIME, MONEY, OR ENERGY purchasing from Sleepy’s. Sure, my in-store experience was fantastic… the sales guy sold me a mattress that was “reduced in price” because it was “overstocked.” It was comfortable and well within my price range, so I went with it. This is where the trouble began.
I set up for next day delivery, having made sure I was off from work. I got over to my new abode with plenty of time to kill – who doesn’t love the four hour delivery window these places give you?! A friend of mine came over to eat pizza and watch some movies so I didn’t have to wait alone (what can I say, many delivery people can be a bit creepy). As time marched along, I grew anxious. Before we knew it, the pizza was gone, the movies were watched, and I still had no bed. We had just wasted four hours of our lives waiting for a delivery that never came. I called my sales rep, who looked my delivery up in the system to find that my mattress had been “damaged” and was pulled off the truck. Did those mattress bastards think to contact me? To let me know I could go on with my day, find more productive things to do? No. Not a single phone call. We set a new delivery window up for the next day, and I was naively hopeful they wouldn’t fuck it up this time.
Wouldn’t you know, the following day, my mattress showed up. Dirty. There were black marks on the sidewalls of the mattress. Not on the sleeping surface, but it was scuffed. Upon speaking to my sales guy once again, he said to accept the delivery, and we would get the mattress swapped out (which means another four hour delivery period).
To make this painfully long debacle a little shorter for ya’all… what it came down to is this: the replacement mattress they sent me was NOT the same as what I ordered. It was about ten times firmer, and wasn’t comfortable. I called the sales guy who gave me some song and dance while the delivery guy called the warehouse. I refused delivery. Sleepy’s then informed me I had purchased a discontinued model, and that there were no more. You know, that OVERSTOCKED item? Yeah, not so much. Try no longer available. They refuse to give me back my delivery fee or take back the mattress they delivered. I have since written letters to upper management and have received no response. So, there it is. Don’t buy from Sleepy’s. They’ll bend you over and make you take it like an inmate.
There’s a Reason www.comcastmustdie.com Exists
Okay, so comcastmustdie.com may no longer be titled as such, but the fact that it has a web presence isn’t a compliment to the Cable/Internet/Phone provider. They suck.
Upon getting settled, I called up Comcast and set up my appointment to come have them get me all set up. We went through the motions over the phone, and setup my installation appointment. A little less than a week later, the tech showed up, and I had cable without a hitch. Or so I thought. After a few days of calling in to find out why my DVR wasn’t functioning, we found the culprit. I wasn’t set up with DVR, even though I specifically asked for it. The person I spoke with over the phone said she’d credit me for the cost of the box I was renting for a full month.
Let’s flash forward to two weeks later, after I had gone and exchanged the box myself to get my DVR. My bill arrived and SURPRISE! It was about $80 more than I expected. Why, you ask? Because Comcast failed to inform me there would be install fees. Had they told me up front, I’d have had no issue paying these fees. However, that wasn’t the case.
I called Comcast, and calmly (yes, calmly) explained the situation. The rep on the phone immediately came back with attitude.
Comcast Rep: “Miss, I highly doubt they didn’t tell you about the fee. Are you sure you were paying attention when they were explaining it?”
Me: “Yes, I’m sure. He told me about my services, and what my monthly fee would be, but did not mention anything about installation fees. Though, I’m not sure he was paying attention, seeing as he didn’t set me up with DVR as I requested twice while on that call.”
Comcast Rep: “Well I think he told you about the installation fees. I have to have a supervisor review the call and we’ll get back to you.”
Me: “When will that be?”
Comcast Rep: “When our supervisor gets around to it.”
Me: …..
Comcast Rep: “Thank you for calling in.”
Needless to say, I got off the phone far more heated than was probably necessary. Ten minutes later, I got a call back. Not from a supervisor, but from the representative who sold me the services. It went a little something like this:
Me: “Hello.”
Comcast Rep: “Is this Danielle?”
Me: “Yes. Who’s calling please?”
Comcast Rep: “This is Marcus. I am the rep who set up your service. I am calling because I was emailed and told you told billing I never told you about the install fees.”
Me: “That’s correct.”
Comcast Rep: “Well, I’m calling to tell you I did tell you. And you shouldn’t have called in to try and get them credited because now my supervisor is angry with me. You should just pay the fees and get over it because I told you about them.”
Me: “Listen, Marcus. I’m not sure why you accessed my account, but I’m sure I was not told about the install fees. I was told a supervisor will be calling me back to discuss this in depth. Could you please tell me when that will be?”
Comcast Rep: “No. He shouldn’t even have to call you back because making him review the tape is wasting his time when I know I told you about those fees.”
Me: Click.
That’s right, I hung up on him. I figured it was better than being recorded by Comcast while going completely ape shit. I promptly called Comcast back and told them I didn’t appreciate their rep calling me to essentially give me a guilt trip. Looks like I should’ve gone with Fios.
Well, friends, that’s just a sampling of why I hate moving (you know, besides the whole packing up all my stuff then schlepping it here and there…). Who else has fun utility/delivery/moving stories?!